At A.C. Nelsen RV World, we pride ourselves on providing the most knowledgeable and highest level of customer support. If you have visited our Sales, Parts or Service centers, made a purchase, or had RV service work performed, we want to hear from you. We also love hearing about your travels and adventures and the memories you're making in your RV. Click Here to access our Feedback form and share your experiences with us.
Quality and courteous service from technician!Sorry this acknowledgement is slow being sent, but I wanted to recognize one of your service technician's, Fernando. About a month ago, I called and spoke with Fernando regarding some issues that came up on my 2012 14' Clipper TT I purchased from AC Nelson 3 years ago. I was impressed by his knowledge and how courteous he was over the phone. I honestly called with the expectation that it would be suggested I bring my unit in to be looked at, which was not an option, as I live several hours away. To my surprise, Fernando walked me through all the possibilities that could be causing the furnace fan to run when unit was plugged in in spite of it being turned off. Fortunately, the fix was easy with the purchase of a new battery. Thank you Fernando, for your assistance and sharing your knowledge!
Iola, KS - Susan from Iola, KS
Excellent Service and SalesI brought my VFK274 in for repairs. I purchased the VFK274 from AC Nelson and had an excellent experience. While repairs were being made, I worked with Verne (sales) and Tony (Finance) to trade in the VFK274 for a 2022 Wolf Pup. I had a GREAT experience working with them. All the AC Nelson Staff were excellent is making this a smooth transition from the VFK274 to the Wolf Pup. I can not thank Verne, Tony, and Fernando (Service) for their efforts in making this yet another great Experience! I look forward to new adventures in the Wolf Pup! - Michael from Seward, NE
Great experience start to finishWe're newbies and needed some guidance as we figured out which trailer would be the right fit for us. John D. was knowledgeable and patient with us as we made our decision. Matt in finance made everything super simple for us. Our delivery tech was helpful with answering all of our questions on the day of delivery. We had shopped around at a few other dealerships before deciding that, no matter what we ended up buying, we wanted to work with AC Nelson. Very glad to do business with y'all and will be sending friends and family your way. - Chris from Omaha, NE
New camper purchaseAwesome customer service all around. DJ and Johnathan were wonderful to work with. They made our experience fantastic and easy! DJ answered all of our questions at all times of the day and evening. Johnathan went out of his way to get us ready for the road Saturday morning, meeting us before the store opened. He also made the walk through exciting and humorous. Phenomenal associates!! - Shawn from Omaha, NE
Out of State Purchase Forest River Wolf Pup- Mike Livesay Rocks!From initial contact to final sale Mike and his team delivered! Mike was an excellent communicator and his knowledge of sales outside his area was appreciated and very helpful. My wife and I were looking for several months before we found RC Nelsen. He even assisted me with a good referral and I found a private hauler who delivered my trailer safe and sound. - Calvin from Jackson, CA
Smooth TransactionMike and Rich were prompt with communication. Jonathon was excellent with operation and set up details. Thank you. - Ray from Glenwood, IA
Very easy and our Tech Johnathan was fantasticVery easy process. We forgot our checkbook and we were still able to go get it and come back later. Our tech Johnathan went through everything with us and gave us a few extra pointers. When we came back he even helped us get hooked up while he was off the clock. Can't say enough. We will be recommending them to anyone who asks!
- Barry from Iowa City, IA
Gavin, Jonathan & Rich - What an AWESOME team!Our buying experience was the most exceptional we've had in a long time! Gavin was super easy to work with and our first contact in sales - a great first impression that set the bar high. Rich was fast to follow-up, thorough, and provided everything we didn't know we needed! Jonathan was the cherry on the cake. Our walk-thru of the camper and 'training session' was the most friendly, complete and confidence building experience we've ever had in purchasing ANYTHING. I can't imagine a better experience, and would suggest to anyone looking for RVs of any type to not waste time going anywhere else. Thanks to 'our team' at AC Nelsen - if our camping experiences are anywhere near the experience we had in acquiring our RV, we're in for some pretty amazing memories! - Tory from Gretna, NE
Amazing Service, Great ExperienceI worked with Mike Livesay. He provided some of the best service I’ve ever experienced. I’m from California, way across the other side from the dealership and he went above and beyond to ensure I knew the ins and outs of the trailer I was purchasing. His team scheduled the delivery and he kept me updated every step of the way. If you’re looking for a trailer or RV make sure you ask for Mike Livesay, he’s the guy you want in your corner when making this purchase. - Kyle from Temecula, CA
Excellent dealership!!Everything went very smooth. we really appreciate how everyone worked with us. Jonathan, our tech, did an excellent job taking us through our camper. He was very thorough. DJ our sales rep was very helpful in helping us get what we wanted. The finance team did a great job in helping us also. So looking forward to putting the camper into great use and adventures. The store was fully stocked with great camping supplies and the staff there was extremely helpful. Thank you!!! - John from Cairo, NE
New trailer purchaseGinger was fantastic! I had called her after having a not so good experience at another dealer. They did not have one on their website but she was able to check and get me pricing. I was down there the next day. After. A few delays getting parts we picked up our new trailer at the end of July. Sales was awsome as was the service sept that walked us thru. Never any sales pressure. Thank you - Dave from Robbinsdale, MN