At A.C. Nelsen RV World, we pride ourselves on providing the most knowledgeable and highest level of customer support. If you have visited our Sales, Parts or Service centers, made a purchase, or had RV service work performed, we want to hear from you. We also love hearing about your travels and adventures and the memories you're making in your RV. Click Here to access our Feedback form and share your experiences with us.
Great Service and Continued AssistanceHutch and the service team had provided us with 5 star service not only on site but also following our purchase which is not common. It's a learning experience buying a travel trailer for the first time and anytime I need help troubleshooting or learning how to use or power up a component, Hutch is always extremely responsive. This type of post sales customer service is near impossible to find. I would gladly recommend anyone who is looking for a unit to AC Nelson. Not only do they have the best prices but the service is outstanding. - Lance from Brookfield, WI
Everything PositiveFrom my first phone call and conversation with the Sales Rep to purchase and delivery, AC Nelson was simply excellent. John the sales guy was outstanding. Even after delivery, he was willing to ship me a $1 light bulb. That's great service. When I showed up to purchase and take delivery, I was in a rush.....the employees knew this and I was in and out in less than 60 minutes. There wasn't the usual pressure to purchase normal dealer "add-ons". - John from Colorado Springs, CO
Wonderful !!!Came down to look at a used RV but was sold as I arrived but it was the best thing that ever happened. JJ took me out to look at others. Then he showed me a new Patriot and I couldn't believe how reasonable it was compared to paying high bucks for a used trailer, JJ and the finance department made it a smooth transaction. JJ contacted me to see how things were going after the sale.I am glad I found A.C. Nelson on the internet and so is my wife and grand-kids! Thank you! - Gerald from Wayne, NE
AC Nelson Service Dept is excellantWe damaged the rain gutters on our 27 ft camper and also had 1 bottom panel that we wanted to replace. They did and excellent job of replacing the parts in a timely manner and the results are great . Also when I went to pick the camper up their service man noticed that my hitch needed to be adjusted and told me how to correct it. He took the time to make sure that I knew what to do. They are a great crew and customer satisfaction is #1 with them. - Paul from Shakopee, MN
Parts DeptI called parts dept for a skylight inner liner. The person I got was very nice and asked me what it was for. I told him it was for my 2001 Coachman, Auroa. He asked me the size and I told him. He didnt think he could get what I wanted. I give him my phone and he called me in a few days and said he could get me a inner liner. It would take couple weeks plus shipping. I,am very pleased with service. Thank you parts department - Kenny from Galva, KS
Quality and courteous service from technician!Sorry this acknowledgement is slow being sent, but I wanted to recognize one of your service technician's, Fernando. About a month ago, I called and spoke with Fernando regarding some issues that came up on my 2012 14' Clipper TT I purchased from AC Nelson 3 years ago. I was impressed by his knowledge and how courteous he was over the phone. I honestly called with the expectation that it would be suggested I bring my unit in to be looked at, which was not an option, as I live several hours away. To my surprise, Fernando walked me through all the possibilities that could be causing the furnace fan to run when unit was plugged in in spite of it being turned off. Fortunately, the fix was easy with the purchase of a new battery. Thank you Fernando, for your assistance and sharing your knowledge!
Iola, KS - Susan from Iola, KS
Colleen was great.Colleen showed us the exact trailer we wanted to see . She answered all of our questions. There was never any pressure to look at any other more expensive models. She showed us all of the features and explained everything that came with the trailer. A C Nelsen had the best price for this particular model. I had checked around most of the Midwest and they just couldn't be beat on price.
Jason (I hope that's his name) from service was awesome at showing us how everything worked how to make adjustments if needed. Explained safety features smoke detectors carbon monoxide detectors. Showed us all of the features inside and out and how to operate everything. It was great everyone there really works very hard to make sure you understand everything about the trailer both before and after the sale. What a great business to deal with! I would highly recommend them to any one in the market for a RV - David from Minneapolis, MN
BJ is AWESOME!!!My husband and I came to AC Nelson on Saturday, February 22nd a half hour before closing to look at campers. BJ was available to help us to find the camper perfect for us. She was very knowledgeable about the campers and took her time to show us what was available. She didn't rush us or pressure us to buy one that day. Within that short half hour we were sold. We did wait until the following weekend to buy our camper at the Omaha Travel Show but we did make sure we found BJ to complete our sale. She is amazing! I would recommend her to anyone wanting to buy a camper. - Julie from Omaha, NE
Tremendoulsy helpfulChris is very knowledgeable and was very helpful when we bought our new Patriot.
She knew what our truck could handle and she pointed us to appropriate trailers-- that was a BIG safety issue for us.
I'm glad safety was first on her mind. Thanks Chris
Dan and Joan Trent - Dan from Bellevue, NE
Great help on making decisions on camper trailerBj. helped so much, she is a joy to work with - Robert from Omaha, NE