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Customer Feedback and Testimonials

At A.C. Nelsen RV World, we pride ourselves on providing the most knowledgeable and highest level of customer support. If you have visited our Sales, Parts or Service centers, made a purchase, or had RV service work performed, we want to hear from you.  We also love hearing about your travels and adventures and the memories you're making in your RV.  Click Here to access our Feedback form and share your experiences with us.

Read Our Customer Testimonials

Quality and courteous service from technician!

Sorry this acknowledgement is slow being sent, but I wanted to recognize one of your service technician's, Fernando. About a month ago, I called and spoke with Fernando regarding some issues that came up on my 2012 14' Clipper TT I purchased from AC Nelson 3 years ago. I was impressed by his knowledge and how courteous he was over the phone. I honestly called with the expectation that it would be suggested I bring my unit in to be looked at, which was not an option, as I live several hours away. To my surprise, Fernando walked me through all the possibilities that could be causing the furnace fan to run when unit was plugged in in spite of it being turned off. Fortunately, the fix was easy with the purchase of a new battery. Thank you Fernando, for your assistance and sharing your knowledge!
Best regards,
Susan H.
Iola, KS
- Susan from Iola, KS

Colleen was great.

Colleen showed us the exact trailer we wanted to see . She answered all of our questions. There was never any pressure to look at any other more expensive models. She showed us all of the features and explained everything that came with the trailer. A C Nelsen had the best price for this particular model. I had checked around most of the Midwest and they just couldn't be beat on price.
Jason (I hope that's his name) from service was awesome at showing us how everything worked how to make adjustments if needed. Explained safety features smoke detectors carbon monoxide detectors. Showed us all of the features inside and out and how to operate everything. It was great everyone there really works very hard to make sure you understand everything about the trailer both before and after the sale. What a great business to deal with! I would highly recommend them to any one in the market for a RV
- Dave from Minneapolis, MN


My husband and I came to AC Nelson on Saturday, February 22nd a half hour before closing to look at campers. BJ was available to help us to find the camper perfect for us. She was very knowledgeable about the campers and took her time to show us what was available. She didn't rush us or pressure us to buy one that day. Within that short half hour we were sold. We did wait until the following weekend to buy our camper at the Omaha Travel Show but we did make sure we found BJ to complete our sale. She is amazing! I would recommend her to anyone wanting to buy a camper. - Julie from Omaha, NE

Tremendoulsy helpful

Chris is very knowledgeable and was very helpful when we bought our new Patriot.

She knew what our truck could handle and she pointed us to appropriate trailers-- that was a BIG safety issue for us.

I'm glad safety was first on her mind. Thanks Chris

Dan and Joan Trent
- Dan from Bellevue, NE

Great help on making decisions on camper trailer

Bj. helped so much, she is a joy to work with - Robert from Omaha, NE

Would not rest until we were satisfied!

Although we purchased a smaller, less-extravagant travel trailer, we were treated like we were spending one hundred thousand dollars. This was the first major purchase in our lives that was brand-new (a really big deal to us) and they ALL treated us like their favorite customers in the world. The guys in the shop did more than the usual prep work for us (because we're newbies) and seriously wanted everything just right. Their experienced staff went over every detail of our new camper and gave us lots of great tips and suggestions. My wife and I were very pleased. The people at the Shakopee location are the best anywhere. I would not go anywhere else!
Thank you, Bill, Tom, Craig, Paul, Ian, and everyone else!

Chuck and Mary Beth -- Sleepy Eye, Minnesota
- Charles from Sleepy Eye, MN

2017 Shasta Flyte

Everyone at AC Nelsen was so friendly! Thank you for being so nice and helpful with all of our questions. Camper had a couple things that needed to be fixed and you got us in right away and did the necessary repairs quickly. We love our traveling 2nd home and will definetally refer you to others and purchase from you again :)

Scott, Naomi and Taylor Endicott
- Scott from Saint Paul, MN

BJ Boston is the best!

The friendly and honest service we received from BJ. She made our experience fun and enjoyable. She was extremely knowledgable and didn't waste anytime finding us what we were looking for. - Mikala from Blair, NE

On Our Second Fifth Wheel

The informative and knowledgeable staff at AC Nelsen are a real benefit. I've been to other dealerships and you just walk around the yard and no one helps you. Not so at ACN. We are just completing our purchase of our second AC Nelsen fifth wheel in 10 years. Our first rig was a real bargain and served us well. We traveled many miles with it. When there were some problems, ACN helped us get those fixed post haste and back on the road until we could bring the rig back for the permanent fix. When we had an accident with a tire blowout, ACN was there to help us determine a damage estimate for our insurance company. After RV'ing for 10 years and spending most of a year full time on the road in my camper, I came to appreciate the first rate help and advice at ACN when I first bought my fifth wheel. Our new fifth wheel has all the bells and whistles that we have been wishing for. I'm sure we will get many years of enjoyment out of the new rig. I appreciate ACN supporting our RV needs all these years. - Vincent from Missouri Valley, IA

Camper buying made easy

Where do I start we bought are camper Cherokee cascade 264L on 3/26/2016. First the sales person (ginger) we met at the sportsman show and she was very and I mean very helpful in us deciding which camper we should buy which this is are first camper she answered all are questions. Then we went to pick up the camper and the services guys were outstanding in the walk-thru and I had a wiring issue with my pickup and they worked on it and found the issue which for me is a warranty issue but they got me on the road at no cost. Paul the finance guy walked us thru the paperwork and what a breeze. Ac Nelson is and always will be are camper dealer. - Christopher from Bay City, WI
AC Nelsen RV 11818 "L" Street Omaha, NE 68137 888-655-2332
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